:root {
  font-family: Arial, Helvetica, sans-serif;
  color: #243d50;
  background: #f1f4f7;
  font-size: 14px;
  --blue: #176599;
  --border: #dce4eb;
  --muted: #657988;
}
* {
  box-sizing: border-box;
}
body {
  margin: 0;
}
button,
input,
select,
textarea {
  font: inherit;
}
button {
  cursor: pointer;
  background: white;
  border: 1px solid #ccd8e1;
  color: #294f69;
  border-radius: 5px;
  padding: 10px 14px;
  font-weight: 600;
}
button:hover {
  background: #edf5fa;
}
button:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}
button:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 3px solid #70b9ef;
  outline-offset: 2px;
}
.primary {
  background: var(--blue);
  border-color: var(--blue);
  color: white;
}
.primary:hover {
  background: #104e77;
}
.danger {
  background: #fff1f0;
  color: #ab332d;
  border-color: #e8bab6;
}
.full {
  width: 100%;
  margin: 6px 0;
}
.topbar {
  height: 64px;
  background: #164a70;
  color: white;
  display: flex;
  align-items: center;
  padding: 0 24px;
  gap: 20px;
}
.brand {
  font: bold italic 39px Georgia;
  color: #fff;
}
.brand span {
  font: 600 19px Arial;
  margin-left: 5px;
}
.divider {
  height: 28px;
  border-left: 1px solid #56809d;
}
.topmeta {
  color: #c3d6e4;
  font-size: 13px;
}
.topmeta span {
  margin: 0 14px;
}
.spacer {
  flex: 1;
}

.avatar {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 23px;
  font-weight: 600;
  background: #e5eef7;
  color: #255b80;
  flex-shrink: 0;
}
.avatar.small {
  width: 34px;
  height: 34px;
  font-size: 12px;
  background: #386787;
  color: white;
}
.avatar.light {
  background: #eaf0f5;
  color: #4f6d82;
}
.shell {
  display: flex;
  min-height: calc(100vh - 64px);
}
.rail {
  width: 76px;
  background: #fff;
  border-right: 1px solid var(--border);
  display: flex;
  align-items: center;
  flex-direction: column;
  gap: 16px;
  padding: 18px 0;
  flex-shrink: 0;
}
.railmark {
  color: #46778f;
  font-size: 26px;
  margin-bottom: 8px;
}
.rail button {
  width: 66px;
  border: 0;
  padding: 10px 0;
  border-radius: 0;
  font-size: 23px;
  color: #70818c;
}
.rail button span {
  display: block;
  font-size: 11px;
  margin-top: 6px;
  font-weight: 400;
}
.rail button.selected {
  color: #12659c;
  background: #eaf3fa;
  border-left: 3px solid #176599;
}
.railbottom {
  margin-top: auto;
  color: #8b9ba6;
  font-size: 12px;
}
main {
  padding: 20px 26px 0;
  min-width: 0;
  flex: 1;
  max-width: 1800px;
  margin: auto;
}
.crumb {
  color: #71828f;
  font-size: 12px;
  margin-bottom: 16px;
}
.crumb span {
  margin: 0 12px;
  color: #a6b3bd;
}
.customer-banner {
  display: flex;
  align-items: center;
  gap: 20px;
  background: #fff;
  padding: 23px 25px;
  border: 1px solid var(--border);
  border-radius: 6px 6px 0 0;
}
.eyebrow {
  font-size: 11px;
  letter-spacing: 1.4px;
  color: #78909f;
  font-weight: bold;
}
h1 {
  font-size: 25px;
  letter-spacing: -0.6px;
  margin: 7px 0 9px;
}
#demographics {
  color: var(--muted);
  font-size: 13px;
}
.identity {
  display: flex;
  flex-direction: column;
  gap: 11px;
  align-items: flex-end;
  white-space: nowrap;
}
.pill,
.tag {
  font-size: 11px;
  border-radius: 4px;
  padding: 5px 8px;
  background: #edf3f8;
  color: #486b84;
  display: inline-block;
}
.identity .pill {
  background: #e8f3f5;
  color: #26767d;
}

.workspace {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 306px;
  gap: 20px;
  margin-top: 20px;
  align-items: start;
}
.chart {
  background: white;
  border: 1px solid var(--border);
  border-radius: 5px;
  overflow: hidden;
  min-height: 620px;
}
.tabs {
  display: flex;
  border-bottom: 1px solid var(--border);
  padding: 0 18px;
}
.tabs button {
  border: 0;
  border-radius: 0;
  padding: 17px 15px;
  color: #6c7e8c;
  background: white;
  font-size: 13px;
}
.tabs button.active {
  color: #145f90;
  border-bottom: 3px solid #176599;
}
.workflow {
  background: #edf6fc;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 22px;
  border-bottom: 1px solid #d5e8f5;
}
.workflow strong {
  font-size: 13px;
  display: block;
  margin-bottom: 4px;
}
.workflow span {
  font-size: 12px;
  color: #58778c;
}
.workflow .status-icon {
  font-size: 22px;
  color: #32759f;
}
#call-clock {
  font-variant-numeric: tabular-nums;
}
.view {
  padding: 20px;
}
.section-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 17px;
}
h2 {
  font-size: 17px;
  margin: 0;
}
h3 {
  font-size: 14px;
}
.muted {
  color: var(--muted);
  font-size: 12px;
}
.section-title > .muted {
  font-size: 10px;
  letter-spacing: 0.8px;
}
.vitals {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  border: 1px solid var(--border);
  border-radius: 5px;
  margin-bottom: 20px;
  background: #fcfdfe;
}
.vitals > div {
  padding: 17px;
  border-right: 1px solid var(--border);
}
.vitals > div:last-child {
  border: 0;
}
.vitals span {
  display: block;
  color: #70818f;
  font-size: 11px;
  margin-bottom: 10px;
}
.vitals strong {
  font-size: 23px;
  font-weight: 500;
  color: #1c5378;
  display: block;
}
.vitals small {
  display: block;
  font-size: 10px;
  color: #7b8c98;
  margin-top: 5px;
}
.banking-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
.card {
  border: 1px solid var(--border);
  border-radius: 5px;
  overflow: hidden;
}
.card h3 {
  margin: 0;
  padding: 13px 16px;
  background: #fafbfd;
  border-bottom: 1px solid #e6ecf1;
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.count {
  font-size: 11px;
  background: #e9eff4;
  color: #6d8596;
  border-radius: 10px;
  padding: 2px 6px;
}
.row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 15px 16px;
  border-bottom: 1px solid #edf0f4;
}
.row:last-child {
  border-bottom: 0;
}
.row > div:first-child:not(.avatar):not(.date-tile) {
  flex: 1;
}
.row strong {
  font-size: 12px;
  line-height: 1.4;
}
.row small {
  display: block;
  font-size: 11px;
  color: #7b8b98;
  margin-top: 6px;
}
.tag {
  font-size: 10px;
  background: #edf5f0;
  color: #4e7d63;
}
.amber {
  background: #fff2dd;
  color: #a17936;
}
.card footer {
  font-size: 10px;
  color: #90a0ab;
  padding: 10px 16px;
}
.upcoming {
  margin-top: 16px;
}
.date-tile {
  padding: 6px 14px;
  background: #edf4fa;
  color: #5483a5;
  text-align: center;
  font-size: 9px;
  border-radius: 4px;
}
.date-tile strong {
  display: block;
  font-size: 21px;
  margin-top: 2px;
}

.page-footer {
  font-size: 10px;
  color: #81929f;
  display: flex;
  gap: 20px;
  padding: 18px 0;
}
.page-footer > span {
  color: #96a5b0;
}

label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: #4d6678;
  margin: 16px 0 10px;
}
input,
select,
textarea {
  display: block;
  width: 100%;
  margin-top: 8px;
  border: 1px solid #ccd8e2;
  border-radius: 4px;
  padding: 10px;
  background: white;
  color: #253e50;
  font-size: 14px;
}
textarea {
  resize: vertical;
  line-height: 1.6;
}
.note-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 20px;
}

details {
  border-top: 1px solid var(--border);
  margin-top: 22px;
  padding-top: 18px;
}
summary {
  cursor: pointer;
  font-weight: bold;
  font-size: 13px;
}

#notice {
  padding: 0 18px 12px;
  font-size: 12px;
  line-height: 1.6;
  color: #527d72;
}
#notice:empty {
  padding: 0;
}

#note-dot {
  color: #c48732;
}
.history-item {
  margin-bottom: 14px;
  padding: 18px;
  border: 1px solid var(--border);
  border-radius: 5px;
}
.history-item p {
  white-space: pre-wrap;
  font-size: 13px;
  line-height: 1.6;
  color: #627989;
}
.history-item small {
  font-size: 11px;
  color: #8596a3;
}
[hidden] {
  display: none !important;
}
@media (min-width: 1500px) {
  :root {
    font-size: 16px;
  }
  .workspace {
    grid-template-columns: minmax(0, 1fr) 340px;
  }
  .chart {
    min-height: 700px;
  }
  .row {
    padding: 20px;
  }
  .row strong {
    font-size: 14px;
  }
  .row small {
    font-size: 12px;
  }
  .vitals span {
    font-size: 13px;
  }
  .tabs button {
    font-size: 14px;
  }
}
@media (max-width: 1100px) {
  main {
    padding: 16px;
  }
  .workspace {
    grid-template-columns: minmax(0, 1fr) 280px;
    gap: 12px;
  }
  .banking-grid {
    grid-template-columns: 1fr;
  }
  .topmeta {
    display: none;
  }
  .customer-banner {
    gap: 12px;
    padding: 18px;
  }
  h1 {
    font-size: 21px;
  }
  .vitals > div {
    padding: 10px;
  }
  .identity {
    white-space: normal;
  }
  .vitals strong {
    font-size: 20px;
  }
}
@media (max-width: 780px) {
  .topbar {
    padding: 0 12px;
    gap: 12px;
  }
  .topbar > strong,
  .topbar > .divider {
    display: none;
  }
  .rail {
    width: 55px;
  }
  .rail button {
    width: 54px;
  }
  .workspace {
    grid-template-columns: 1fr;
  }

  .customer-banner {
    flex-wrap: wrap;
  }
  .customer-title {
    flex: 1;
    min-width: 180px;
  }
  .identity {
    width: 100%;
    flex-direction: row;
    justify-content: space-between;
  }

  .page-footer {
    flex-wrap: wrap;
  }
  .tabs {
    padding: 0;
  }
  .tabs button {
    padding: 14px 9px;
    font-size: 12px;
  }
  .view {
    padding: 14px;
  }
  .note-footer {
    align-items: stretch;
    flex-direction: column;
  }

  .vitals {
    grid-template-columns: 1fr 1fr;
  }
  .vitals > div {
    border-bottom: 1px solid var(--border);
  }
}
/* Readable banking labels at desktop and enlarged text sizes. */
.row strong,
.tabs button,
label,
.card h3 {
  font-size: 14px;
}
.row small,
.vitals span,
.muted,
#demographics,
.workflow strong,
.workflow span {
  font-size: 12px;
}
.vitals small,
.tag,
.card footer,
.page-footer,
.eyebrow,
.section-title > .muted,
.pill,
.rail button span {
  font-size: 12px;
}
textarea {
  font-size: 16px;
}

.customer-title {
  min-width: 0;
}
.customer-title h1 {
  overflow-wrap: anywhere;
}
.identity {
  max-width: 35%;
  overflow-wrap: anywhere;
}
#return-call {
  width: calc(100% - 32px);
  margin: 12px 16px;
}

@media (max-width: 780px) {
  .identity {
    max-width: none;
  }
  .page-footer {
    line-height: 1.6;
  }
  .tabs button {
    font-size: 13px;
  }
}
/* Neutral desktop banking shell: command bar, workspace tabs and activity navigator. */
.topbar {
  height: 42px;
  padding: 0 16px;
  gap: 16px;
  background: #234b70;
}
.brand {
  font:
    600 16px Arial,
    sans-serif;
  letter-spacing: 0.1px;
}
.topbar > .avatar {
  width: 26px;
  height: 26px;
}
.topbar .divider {
  height: 20px;
}
.topbar > .strong,
.topmeta {
  font-size: 12px;
}
.commandbar {
  display: flex;
  align-items: center;
  gap: 3px;
  background: #e6ebef;
  border-bottom: 1px solid #b8c6d1;
  padding: 4px 12px;
  min-height: 38px;
}
.commandbar button {
  border: 1px solid transparent;
  background: transparent;
  border-radius: 2px;
  font-size: 13px;
  padding: 6px 12px;
}
.commandbar button:hover {
  border-color: #a6bccd;
  background: #fff;
}
.commandbar > span:last-child {
  font-size: 12px;
  color: #5c7486;
  margin-right: 10px;
}
.shell {
  min-height: calc(100vh - 80px);
}
.rail {
  width: 156px;
  align-items: stretch;
  gap: 2px;
  padding: 0;
  background: #edf1f5;
}
.railmark {
  font-size: 12px;
  font-weight: 700;
  color: #587183;
  padding: 14px 14px 11px;
  margin: 0;
  border-bottom: 1px solid #d2dce4;
}
.rail button {
  display: flex;
  align-items: center;
  text-align: left;
  gap: 10px;
  width: 100%;
  font-size: 18px;
  padding: 12px 13px;
  background: transparent;
  border-left: 3px solid transparent;
}
.rail button span {
  display: inline;
  margin: 0;
  font-size: 13px;
  line-height: 1.4;
}
.rail button.selected {
  border-left: 3px solid #287caf;
  background: #dbeaf6;
  color: #194f76;
}
.railbottom {
  padding: 20px 15px;
  border-top: 1px solid #d2dce4;
}
.workspace-tabs {
  display: flex;
  align-items: center;
  gap: 0;
  border-bottom: 1px solid #b6c7d4;
  background: #e3eaf1;
  margin: -12px -16px 14px;
  padding: 5px 12px 0;
  min-height: 39px;
}
.workspace-tabs button {
  border: 1px solid transparent;
  border-bottom: 0;
  border-radius: 4px 4px 0 0;
  padding: 10px 16px;
  background: transparent;
  font-size: 13px;
}
.workspace-tabs button.active {
  background: #fff;
  border-color: #b6c7d4;
  color: #164b75;
}
.workspace-label {
  font-size: 11px;
  color: #708694;
  padding: 0 14px 4px 0;
}
.workspace-context {
  font-size: 12px;
  color: #5e7588;
  padding-right: 7px;
}
main {
  padding: 12px 16px 0;
}
.customer-banner {
  padding: 15px 18px;
  border-radius: 2px;
  gap: 15px;
  border-color: #c8d5df;
  background: #fdfefe;
}
.customer-banner > .avatar {
  height: 51px;
  width: 51px;
  font-size: 20px;
}
h1 {
  font-size: 23px;
  margin: 5px 0 7px;
}

.workspace {
  gap: 14px;
  margin-top: 13px;
}
.chart,
.card,
.vitals {
  border-radius: 2px;
}
.tabs {
  padding-left: 7px;
  background: #f2f5f8;
}
.tabs button {
  background: transparent;
  padding: 12px 15px;
}
.tabs button.active {
  background: white;
  border-bottom-width: 2px;
}
.view {
  padding: 16px;
}
.section-title {
  margin-bottom: 13px;
}
.vitals {
  margin-bottom: 14px;
}
.vitals > div {
  padding: 13px 16px;
}
.banking-grid {
  gap: 12px;
}
.card h3 {
  padding: 10px 13px;
  background: #edf2f7;
  color: #345974;
}
.row {
  padding: 12px 13px;
}
.card footer {
  padding: 8px 13px;
}

.workflow {
  padding: 11px 17px;
}
.chart {
  min-height: 610px;
}
.upcoming {
  margin-top: 12px;
}
.page-footer {
  padding: 12px 0;
}

@media (max-width: 1100px) {
  .rail {
    width: 134px;
  }
  .rail button {
    padding-left: 9px;
    gap: 7px;
  }
  .workspace-context,
  .workspace-label {
    display: none;
  }
  .banking-grid {
    grid-template-columns: 1fr;
  }
}
@media (max-width: 780px) {
  .rail {
    width: 52px;
  }
  .rail button {
    justify-content: center;
    padding: 13px 0;
  }
  .rail button span,
  .railmark,
  .railbottom {
    display: none;
  }
  .commandbar {
    flex-wrap: wrap;
  }
  .commandbar > span:last-child {
    display: none;
  }
  .commandbar button {
    padding: 6px 8px;
    font-size: 12px;
  }
  .workspace-tabs {
    margin-left: -12px;
    margin-right: -12px;
    padding-left: 4px;
  }
  .workspace-tabs button {
    padding: 9px;
    font-size: 12px;
  }
  main {
    padding: 12px 12px 0;
  }
  .workspace {
    grid-template-columns: 1fr;
  }
  .customer-banner {
    padding: 13px;
  }
  .topbar .brand {
    font-size: 15px;
  }
  .topbar {
    gap: 10px;
  }
  .identity {
    max-width: 100%;
  }
  .banking-grid {
    grid-template-columns: 1fr;
  }
}
main {
  margin: 0 auto;
  align-self: stretch;
  max-width: none;
}
.cti-stack {
  min-width: 0;
}
.workspace.native-mode {
  grid-template-columns: minmax(0, 1fr) minmax(280px, 29.3333%);
}
.native-desktop {
  border: 1px solid #c7d5df;
  background: white;
  border-top: 3px solid #318c7e;
  border-radius: 3px;
  overflow: hidden;
}
.native-heading {
  padding: 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid #d6e1e9;
}
.native-heading strong {
  font-size: 17px;
}
.native-heading small {
  display: block;
  color: #718694;
  margin-top: 6px;
  font-size: 12px;
}
#native-frame-slot iframe {
  display: block;
  border: 0;
  width: 100%;
  height: 780px;
  background: #f4f6f8;
}
.setup-guide {
  max-width: 900px;
  margin: 0 auto;
  padding: 40px 24px;
  background: white;
  line-height: 1.7;
  font-size: 16px;
}
.setup-guide h2 {
  margin-top: 30px;
  font-size: 20px;
}
.setup-guide pre {
  overflow: auto;
  font-size: 13px;
  line-height: 1.5;
  background: #edf3f7;
  padding: 18px;
}
.setup-guide a,
.native-desktop a {
  color: #176599;
}
@media (max-width: 1000px) {
  .workspace.native-mode {
    grid-template-columns: 1fr;
  }
  .native-mode .cti-stack {
    grid-row: 1;
  }
  #native-frame-slot iframe {
    height: 700px;
  }
}
.cti-stack {
  position: relative;
}
.panel-resizer {
  display: none;
  position: absolute;
  left: -13px;
  top: 0;
  bottom: 0;
  width: 12px;
  cursor: col-resize;
  touch-action: none;
  z-index: 5;
  border-radius: 5px;
}
.panel-resizer::after {
  content: '';
  position: absolute;
  top: 45%;
  left: 4px;
  width: 4px;
  height: 48px;
  border-radius: 3px;
  background: #9baeba;
}
.panel-resizer:hover,
.panel-resizer:focus-visible {
  background: #dceaf1;
  outline: 2px solid #318c7e;
}
.resizing-panel {
  cursor: col-resize;
  user-select: none;
}
.resizing-panel iframe {
  pointer-events: none;
}
.native-heading {
  flex-wrap: wrap;
  gap: 8px;
}
@media (min-width: 1001px) {
  .workspace.native-mode {
    grid-template-columns: minmax(0, 1fr) var(--webex-width, minmax(280px, 29.3333%));
  }
  .cti-stack.docked > .panel-resizer {
    display: block;
  }
}
.native-desktop.floating {
  position: fixed;
  left: 12vw;
  top: 8vh;
  width: 76vw;
  height: 84vh;
  min-width: 360px;
  min-height: 360px;
  max-width: 96vw;
  max-height: 94vh;
  z-index: 100;
  resize: both;
  box-shadow: 0 12px 55px #18394c55;
  display: flex;
  flex-direction: column;
}
.floating #native-frame-slot {
  flex: 1;
  min-height: 0;
}
.floating #native-frame-slot iframe {
  height: 100%;
}
.floating .native-heading {
  flex-shrink: 0;
}
.workspace.native-mode.webex-floating {
  grid-template-columns: minmax(0, 1fr);
}
.webex-floating .cti-stack {
  position: static;
}
.customer-portrait {
  flex-shrink: 0;
  text-align: center;
}
.customer-portrait img {
  display: block;
  width: 80px;
  height: 80px;
  object-fit: cover;
  border-radius: 6px;
  border: 2px solid white;
  box-shadow: 0 0 0 1px #cad6df;
}
.customer-portrait small {
  display: block;
  font-size: 10px;
  color: #657f90;
  margin-top: 5px;
}

.native-desktop.floating {
  min-width: min(360px, 96vw);
  min-height: 300px;
  max-width: none;
  max-height: none;
  box-sizing: border-box;
}
.floating .native-heading {
  cursor: move;
  touch-action: none;
  user-select: none;
}
.floating .native-heading button {
  cursor: pointer;
}
.floating.moving iframe {
  pointer-events: none;
}
.floating .native-heading:focus-visible {
  outline: 2px solid #318c7e;
  outline-offset: -3px;
}
#customer-photo-frame {
  position: relative;
  overflow: hidden;
  width: 80px;
  height: 80px;
  border-radius: 6px;
  box-shadow: 0 0 0 1px #cad6df;
}
#customer-photo-frame #customer-photo {
  position: absolute;
  width: 600%;
  height: 400%;
  max-width: none;
  border: 0;
  border-radius: 0;
  box-shadow: none;
  object-fit: fill;
}
.native-heading {
  padding: 6px 12px;
  min-height: 38px;
  gap: 6px;
}
.native-heading strong {
  font-size: 14px;
  line-height: 1.2;
}
.native-heading button {
  padding: 4px 9px;
  font-size: 12px;
  line-height: 1.3;
  min-height: 28px;
}
.native-heading > div:last-child {
  display: flex;
  gap: 5px;
  align-items: center;
}